giving stellar Customer service
Description of Seminar: The playground for customer service has changed in 2022. It's become a strategic battleground. We can't approach it in the same manner. Expectations and delivery has been altered. If you give people more than what they expect, you’ll win them away from your competition. “Don’t just fulfill what they need or would like, create what they’d love.” Perception is everything. There are few things that can’t be gotten in more than one place. To create the perception that what you have to offer is unique and exceptional, you must delve into the realm of heightened service. This seminar is a translation of customer service into the language of your business or organization. It’s designed to go deeper than most programs by getting your employees and management to understand the significant role each plays in delivering satisfaction. While circumstances are fluidly changing at a rapid pace, offering stability and reliability will bring your customer to a place of loyalty. This program helps you get and keep a solid customer base that grows year after year.
rebuilding teams
Description of Seminar: Welcome to a course that will give you the tools to work with just about anybody! Good teamwork takes knowing how to utilize your strengths and minimize your weaknesses. That means, getting everyone to put forth their best effort. This seminar is an excellent tool to improve skills of unification. Getting people to work on the same page isn’t easy. Attendees will be given what it takes to create a team-culture microclimate. It’s not always feasible (or possible) to change an entire organization, but, we can learn how to create “microclimates” within the vast structure that are both healthy and productive. This workshop was called “the best seminar I’ve ever attended” by 32% of the attending US Navy staff. It was rated “excellent” by an overwhelming 97%. Your staff, no matter the industry or location, will learn what a great team looks like and how to make it happen in their area.
Giving Effective presentations
Description of Seminar: Our online and in-person seminar gives bold, well-designed presentation strategies that will improve your rapport, and significantly enhance your delivery. This is an excellent program for learning what makes a great presentation and what it takes to present an enthusiastic, compelling, and effective delivery to any audience. Attendees will learn how to orchestrate their material; speak with clarity, direction and power; and handle tough audience members. Emphasis is placed on allaying fears. We target how to do well with online meetings. More than a dozen modules are covered in 3 segments: The Principles of Presenting, Preparing Your Message, and Your Delivery. Each attendee will have opportunities to orchestrate material and perform multiple great presentations that prepare them for running meetings, teaching courses, and disseminating info. They will also learn to navigate the current dynamics of both in-person and virtual scenarios. Attendees said it helped in all areas of public speaking.
Call or email to get further details and to schedule a seminar.
Ph: 312-659-0265
roselynconnor100@gmail.com
roselyn@roselynconnor.com