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yOUR tRAINING nEEDS cOVERED

"I don't know how you're doing it. You're making this feel like we're in-person. This is the first time this has happened for me." L. Apuya 5/12/22 "Your class isn't just about leadership. It's about life and it's real." Isaac Hodson 7/7/22 "I wanted to tell you that this is the most influential and meaningful class I've ever taken as a DoD employee. The past four days have opened my eyes, not only professionally but personally." T. Moon 2/11/23 "Normally I fidget or do other work while I'm in a training session, but this time I was hanging on to each word. This was really good." Grant T., Loadsmart Inc. 9/28/23 "I feel more aware that I'm not in a boat alone without paddles. Info shared in this class will help me to understand much of the conflict that goes on and it's given me tools to resolve it." C. Felice 1/14/25

Serving Those Who Serve

On this site you'll find pre-scheduled courses plus on-demand training. In the block below you'll find our advanced scheduled training and you can submit yourself or staff members to any of the public sessions for the dates listed by contacting us directly. If you prefer to choose from our vast list of on-demand courses, you'll find the lists by clicking on the three large square boxes marked "Customer Service, Leadership & Conflict Reduction". These courses can be customized to your needs.
This page photo credit: Army Staff Photographer Mathieu Perry
established 1993

our story

Roselyn Connor has been an international speaker to more than 850,000 people across the globe since she started her consulting firm, Brandon & Connor Associates in 1993. She's created courses and trained all branches of the US military, federal agencies, medical personnel, lawyers, teachers, corporations, police, fire, churches, associations, private companies, state and local governments. Her ardent dedication is for the anti-suicide work she does for the US Army through her program, "It Gets Better". The program has proved to be transformational in the lives of many service members. Emails have come to us from people who said their lives were touched and their outlook became dramatically improved.
US MISSILE DEFENSE AGENCY

Whether you're looking for a one hour session, half-day, all-day, or a multi-day session, I can help.

featured

seminar shorts for groups

Please tap on the above squares to see more info about the subjects. Please note, for a complete list of our courses that you can customize or accept as designed, please go to our SEMINARS page from the menu at the top right corner of this page by tapping the three hash marks. To attend any of the courses below or to schedule a private seminar for your organization, please contact us by phone or email: Ph: 312-659-0265 or roselynconnor100@gmail.com Our in-person seminars are exciting and ready to be scheduled in your workplace. Seminar Shorts The following is a list of “Seminar Shorts” done within two hours or less inside your venue or scheduled online. This is an expanded version of Microlearning, where individuals retain more information by focusing on smaller bites of training. Our population, through the computerized culture, is experiencing shorter attention spans. By using the “seminar shorts” method of learning, attendees retain more and integrate valuable lessons that have a broader influence on the overall workplace, saving time and money.

SUBJECTS OF sEMINAR SHORTS

Negotiatiating the return to the in-person workplace

Many employees have become comfortable with a work-from-home schedule or a hybrid with the emphasis on the remote office. After making the adjustment to being off-site five years ago, it's time to get back to business with in-person venues. We want to help your employees return to in-person work. Resistance should be expected but the final product needs to be a fully functioning, well-adjusted and highly productive workplace where relationships thrive and employees are eager to have camaraderie. This is a very valuable course that will meet your needs and provide the training your employees must have to truly get back on track.
To schedule a seminar for your group, please contact us directly: Ph: 312-659-0265Email: roselyn@roselynconnor.com or roselynconnor100@gmail.com

thriving through change


  • Change is at its nadir in the world. There are very few people who aren’t touched by change at this time. This isn’t a seminar to determine if the changes are positive or negative. This seminar helps you adjust and thrive in the midst of it. We help you to navigate and alter your actions so you aren’t reacting to change but riding the waves and directing where you’ll go. Course includes: Reactions that aren’t helpful to handling change, Stability tips that navigate change, Adjusting the mindset to stop self-defeating behaviors & abhorring change, Strategies for using the info given here to improve how you deal with change, and Methods that get you from sustaining to thriving!


it gets better

Good self-care involves these venues: emotional, physical, relational and mental. Our program deals with taking the steps to bring health and transformation to all four of these venues. We’ll spend time first uncovering why and what has contributed to our current status. We’ll unmask our own feelings and thoughts that have caused us to arrive where we are and then we’ll dive into solutions to not just place a bandage on our wounds but to bring healing and resolution so we not just recover, but prevent repeated injuries. It’s a very good and important seminar that will have a lasting positive impact on each person who gets to attend.

choosing a better response

Everyone can benefit from the worthwhile tools in this course. We’ll focus on 5 habits to improve your interaction with coworkers, family members, and the general public you encounter everywhere you go. Among the teachable habits is thinking before you speak or act. That alone, can change the landscape in any venue where we work or live with others. This short but very powerful course will have positive impact on each attendee and improve their workplaces and homes.

Your 2.0 Life


  • No one can possess what they refuse to pursue. We will help attendees set themselves up to improve how they accomplish goals, how they make reachable plans and move forward on a defined path. Attendees will receive training across multiple subjects, including: personal development, communication, listening skills, an improved attitude and resilient flexibility. They will exit the training with a renewed sense of purpose, energy and greater certainty of their ability to achieve their goals. Through the process of professionalism, communication, and personal responsibility, attendees will find themselves taking on greater challenges and advancing their personal and professional lives.
  • People have reported this seminar sparked positive change and gave them the tools to become more confident and grow into better workers. Our approach is substantive and juxtaposes the ordinary advice often heard in current society. We take the stance that we don’t have to let life happen to us. We can make decisions and create actions that build a positive impact. Interaction, communication, and self-control are the avenues that will carry us to destinations of rarity and value. This training will help create more cohesive, enthusiastic and capable team members.



professionalism in the workplace


  • This program is carefully designed to help your employees become more polished, communicate better, squash hostility and extend an air of professionalism and hospitality toward each other, customers and visitors. Program modules include: defining the qualities of professionalism, treating people decently, speaking to people with dignity, maintaining high work standards, communicating effectively, having honesty and integrity, exercising business etiquette and ethical behavior, being responsible and team oriented. The course will help develop higher work initiatives that embody the character and importance of making the workplace thrive. Professionalism doesn't need to be a thing of the past. We are working to reignite it. Attendees will learn both the value and application of it.


the abc's of great customer service

In this shortened version of our longer customer service course, attendees will learn: communicating with angry customers, words & actions that quell annoyance (yours and the customers), making plans for resolution, the extreme importance of following up, searching out needs, and helping customers feel valued.

one world sharing multiple viewpoints

This is an exciting and totally current subject matter.  With our world becoming more electronic-communication oriented, we’ve seen an amazing number of venues for individuals to share ideology. We were given the medium to vent and share without being given the lesson of how to operate it properly. It’s like getting a car five years before you learn to drive. Our course is a super valuable awakening tool that gets us to combat the results of living in a echo chamber and invites the attendee to step outside of their familiar viewpoints into an illuminating exchange. We need to discover and uncover what we have in common and not enhance where we differ. This is a course that delivers more than just what we want but more of what we need to improve our day to day living. Call 312-659-0265 to schedule.Email: roselyn@roselynconnor.com or roselynconnor100@gmail.com
military strong

SO Proud of the work we do

While our seminars take us into schools, hospitals, every industry, small businesses, corporate America and federal agencies, we are especially proud of the work we do with our military. We've designed both short and longer programs that build resiliency, stability, hope and a brighter outlook for the future. We provide them with tools of better communication, delayed gratification, relationship staples, Our men and women who voluntarily serve are the everyday heroes we admire and to whom we owe a debt of gratitude as a nation. Assisting them to have better lives is paramount. Programs for service members: The Choice of Resiliency The Power of Your Life It Gets Better The Strength of a Defined Destiny Influence Through Leadership
 more Info:   Ph. 312-659-0265  roselyn@roselynconnor.com
our plan

Here's what we want to do for you:

  • Your customers
    ...help your staff retain and grow customer satisfaction, develop personal ownership, and increase your bottom line. Your customers will become ardent participants.
    your management
    ...develop management so you can create an atmosphere where employees stay with you because there is appreciation, interaction, growth and good leadership.
    Your staff
    ...create cohesive conditions where team members assist, welcome and respect each other. A good team will make more contributions, value others, and increase productivity.
  • Strengthen your customer focus.
    Build your team.
    Help you achieve your goals.
  • .
    Improve communication.
    .
    Develop relationships.
    .
    Make your workplace better.
Please note: oNCE SPACE IS RESERVED IN A CLASS ALL LISTED ATTENDEES ON ROSTERS & aGREEMENTS (SF182, ETC.) WILL BE CHARGED THE FULL AMOUNT OR REQUIRED TO FIND A SUBSTITUTE ATTENDEE. IF CANCELLED AT LEAST 72 HOURS AHEAD OF THE CLASS, NO CHARGE WILL BE MADE.
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