conflict reduction
Dealing with Difficult (#%*@!) People: First rule, everybody is someone’s difficult person. That being said, some people are difficult to half the people with whom they come in contact. These are the folks that come to mind most often. But, we’re not going to deal with just the outrageous personalities. This seminar is going to uncover all those behaviors and attitudes that cause others within working range to be ruffled. Our program is systematic. We show the problem and offer good, strong solutions that can be implemented. We’ve designed our course to help your workplace run much smoother and get people to be more focused on the real issues at hand instead of being unduly distracted by personalities.
Conflict Resolution Skills: Conflict is a natural avenue in each relationship. It can even be healthy when geared toward necessary change. However, left unchecked and permitted to fester into a mixture of enmity and anger, it can destroy relationships and organizations. We go to the core of conflict in its many forms. We examine the causes and results of both healthy and unhealthy contention. After “laying the wounds open on a bare table”, we help attendees develop ways to head off negative conflict. We’ll guide them through methods to turn sour relationships back into healthy productive ones. Attendees will understand what most often causes conflict between individuals and how these seeds can be prevented from sprouting. They will be introduced to the characteristics of several troubling “personality types” and be given the info to deal with these people in an effective manner.
Conflict Resolution Skills: Conflict is a natural avenue in each relationship. It can even be healthy when geared toward necessary change. However, left unchecked and permitted to fester into a mixture of enmity and anger, it can destroy relationships and organizations. We go to the core of conflict in its many forms. We examine the causes and results of both healthy and unhealthy contention. After “laying the wounds open on a bare table”, we help attendees develop ways to head off negative conflict. We’ll guide them through methods to turn sour relationships back into healthy productive ones. Attendees will understand what most often causes conflict between individuals and how these seeds can be prevented from sprouting. They will be introduced to the characteristics of several troubling “personality types” and be given the info to deal with these people in an effective manner.
diversity
Embracing America’s Diversity: Our diversity programs are among the absolute finest. Our firm has trained organizations whose racially motivated problems were made known to the nation on ‘Dateline’, ‘60 Minutes’ and ‘CNN Headline News’. A written comment by a deputy chief from a highly publicized police department stated, “Thank you for coming to us and opening our eyes to see our short comings. Understanding must occur before we can heal.” Diversity training is a learning opportunity not a bludgeoning tool. We take a modern and historical look at prejudices and relate them to the workplace. Participants learn how to use diversity to improve and expand their understanding of coworkers, customers and management. We include: Exploring stereotypes, Prejudices are learned, The changing face of America, Going beyond racial identity, Crossing the gender line in communication, Attitudes & assumptions that cause friction, and, Networking beyond race & gender. This course can be instrumental in relieving you of employee complaints of unfair practices and promoting changes in relationships among staff members.
The Diversity of Viewpoints: This is an exciting and totally current subject matter. With our world becoming more electronic-communication oriented, we’ve seen an amazing number of venues for individuals to share opinions and viewpoints. If you couple this with a recent violence, deeply embedded hatred, unrest and prime-time “news” shows where “shouting down” guests is the order of the day, you have an explosive situation brewing. You see a lack of viewpoint diversity within the hallowed halls of our universities, on television, radio, at work, on internet blogs, and just about any place where two or more are gathered. Differing viewpoints have become fodder for workplace discipline, ostracizing, and even dismissals. There has never been a greater need for Diversity of Viewpoint than now.
career development
Professionalism in the Workplace: This program is carefully designed to help your employees become more polished, communicate better, squash hostility and extend an air of professionalism and hospitality toward each other, customers and visitors. Program modules include: defining the qualities of professionalism, treating people effectively, speaking to people with dignity, maintaining high work standards, communicating effectively, having honesty and integrity, exercising business etiquette and ethical behavior, being responsible and team oriented. The course will help develop higher work initiatives that embody the dignity and importance of being responsible for making the workplace thrive.
Leadership Skills for Non-Supervisors: We have designed an excellent course that prepares non-supervisors to step up to the challenges of leadership. Our program modules include interpersonal and organizational communication skills, time management, how to gain compliance, influencing people to make positive choices, gaining respect, flexibility, conflict resolution, resilience, a guide to professionalism, and becoming an effective team leader.
Writing & Grammar Skills: With the exception of Pulitzer material, there is no secret to truly good writing. Once you’ve adopted the foundation and structure of solidly effective text, you’ll be less intimidated by your tasks. At the end of this session you’ll understand the rules of grammar (including it’s/its, all right/alright) and how to apply them. You’ll become familiar with proper punctuation; learn sentence structure and paragraph assimilation. You’ll comprehend the four textual styles. Your vocabulary and writing skills will be greatly broadened and you'll see significant improvement in your ability to communicate your thoughts. This is more than a refresher from high school, it’s a course designed for adults wanting to improve their written communication at work and in their personal life. With over 80% of our daily communication being executed through electronic mail, writing skills are more important than ever.
Call or email to get further details and to schedule a seminar.Ph: 312-659-0265roselynconnor100@gmail.comroselyn@roselynconnor.com